Run the WebRTC test and make sure the following required parts are successful.
You should succeed with the following results:
Details of Each Category
Network
- Make sure Udp enabled is successful. In the case of ✕ and ⚠, you may be able to use oVice. See this article for Network Information.
- Make sure Tcp enabled is successful.
- Even if the result of Ipv6 enabled is ✕ or ⚠, it will not affect the use of oVice.
Connectivity
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Make sure Relay connectivity is successful.
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Reflexive connectivity results of ✕ and ⚠ will not affect the use of oVice.
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Host connectivity results are not currently used as a reference.
Throughput
- Data throughput results of ✕ and ⚠ will not affect the use of oVice.
- If the video bandwidth results are ✕ or ⚠, or if the measurement does not finish, it will not affect the use of oVice.
If results are displayed as failed (✕ or ⚠) for a required category, it is possible that network restrictions are set in the usage environment. See this article for Network Information.
If you pass the required items in the test results but still have issues, see more troubleshooting articles HERE.