If you have problems such as the other party not being able to see your camera image when you start a video call, please check the following in your environment and the other party's environment.
- Make sure you are connected to the same object (except meeting rooms)
- web browser reload
- Antenna check
- Check camera settings
- Check security software
Trouble caused by security software and services
- Confirmation of network environment
Confirm that the network environment allows communication with our server.
Network security settings
If not resolved
Please contact our technical support with the following information.
- OS type and version
- Browser type and version
- what is happening