If you are having trouble hearing the audio, please check the following for yourself and the other party.
- Leave the avatar once and approach again
- web browser reload
- Antenna check
- Check the mute setting of the browser tab
Right-click the browser tab and cancel "Mute Site (Mute Tab)" if it is set.
- browser restart
- device restart
- Use recommended environmentAbout recommended
- Checking the operation of the speaker
Please check if the sound is output normally from the output device you are using on Youtube etc.
- Check microphone and speaker settings
- Check security softwareTrouble
caused by security software/service
- Confirmation of network environment
Confirm that the network environment allows communication with our server.
Network security settings
If not resolved
Please contact our technical support with the following information.
- OS type and version
- Browser type and version
- what is happening