If you leave the tab with ovice open in the background (inactive) and a screen appears that says "Click or Enter to start," try the following:
Unused tabs in the browser are refreshed automatically due to insufficient memory on the device or web browser settings.
How to Resolve
1. Turn off Auto Discardable
Please access the URL below and turn off Auto Discardable for the tab in which you are opening ovice.
*This operation must be performed every time you start the browser.
There are browser extensions that allow you to save the above settings even when you close your browser.
Example: Disable automatic tab discarding (external service)
2. Web Browser Settings
|Google Chrome||Please access the following and add the space URL (https://◯◯.ovice.in) to "Always active sites" with Memory Saver off or on.
|Microsoft Edge||Please access the following and add the space URL (https://◯◯.ovice.in) to "Do not put these sites to sleep" with the sleep tab turned off or on.
If Not Resolved
Please contact our technical support with the following information:
- OS type and version
- Web browser type and version
- Event that is occurring
Submit a Support Request
*Please select Technical Issue as the category.