Problems with audio/video calls, screen sharing, and access may be caused by the security software or services you are using.
Security Services Confirmed to Affect ovice
| Security service | Confirmed event | How to resolve |
| zscaler Netskope (security service with SSL communication monitoring function) |
|
As a premise, this service encrypts all data with SSL/TLS in order to prevent the risk of information leakage or falsification that may occur when using the Internet. Therefore, check the settings of the SSL communication monitoring function. Change SSL inspection settings Exclude the domains used in this service listed on the following pages from the monitoring targets of SSL inspection. |
| Avast Antivirus |
|
|
| AVG Anti-Virus |
|
|
If not resolved
Please contact our technical support with the following information.
- OS type and version
- Web browser app type and version
- what is happening
Inquiry
form