Possible Cause
- Revoked account verification where the administrator requested that the user's account be re-verified
- Using multiple login methods
- Re-authentication is required every time you change your login method from email address/password to SSO.
- Reauthentication is required each time you change from SSO to a different SSO login method.
- If the administrator has an IDP side application for each space, re-authentication is required every time you log in to a different space.
Message Displayed
"Please complete account verification"
How to Resolve
Account authentication is performed by the email received to the registered email address.
*The link attached to the email is valid for 1 hour.
*If you do not receive the email, return to the ovice screen and click "Resend email".
If Not Resolved
Please contact our technical support with the following information.
- OS type and version
- Browser type and version
- what is happening