We sincerely appreciate your continued use of ovice.
We regret to inform you that there was an issue with the Insights feature in the Business plan, where data was not properly aggregated. We deeply apologize for the significant inconvenience caused to our valued customers.
Affected Plan: Business
Incident Period: September 24, 2024, 10:00 PM – October 10, 2024, 10:00 PM
Data Not Aggregated: All data except for "Staying Hour" (Data recovery is not possible)
If you have any questions regarding this matter, please contact our support team.
Contact Form:
https://help.ovice.com/hc/en-us/requests/new