(Updated on September 11, 2025, 5:30 PM JST)
This issue was fixed in the release deployed on the night of September 10, and it has since been confirmed as resolved.
We've confirmed a bug where some users are unable to unmute their microphones.
This issue may be related to the noise cancellation feature, and we are currently investigating the details.
■ Temporary Workarounds
You may be able to unmute your microphone by changing one of the following settings:
- In the Microphone settings "ᐱ" menu, uncheck "Use Voice Activity Detection."
- Select "No Noise Cancellation."
Please try the steps above to see if you can unmute your microphone.
We sincerely apologize for any inconvenience this may cause.
We will continue to identify the cause and work on a resolution.
We will provide another update as soon as we have more information.
If you have any questions about this issue, please contact our support team.
■ Contact Form
https://help.ovice.com/hc/en-us/requests/new