Troubleshooting

Access Issues

• Takes a long time to access the space
• "Unable to Reach Server" message appears (Desktop app)
• I entered a space but I cannot see the people inside
• Access Errors Caused by Space Access Settings & Blacklist
• Something went wrong and it says I can't access the space
• When I enter the space, I am asked to enter a password and cannot access the space
• See all 18 articles

Audio & Video Issues

• I can't hear anything/I can't send my voice
• Camera image does not appear
• Preventing Audio Echoing/Feedback
• How to Get a WebRTC Dump File
• OS Settings
• Camera and Mic Browser Permission Requirements to Enter an Ovice Space

Functional Issues

• I'm Unable to Recognize When I Am Being Spoken To
• 'Do you want to connect to nearby meeting objects?' Message is Displayed
• Unable to Share My Screen
• Error displayed when playing a video through the YouTube object
• "This room is full" is displayed and I cannot enter the meeting room
• It says my schedule is over and I can't enter the meeting room
• See all 7 articles

Account Issues

• I am Being Asked to Re-Verify my Account
• Resetting Your Password
• Unable to Verify my Email Address

Contract & Billing Issues

• The credit card payment screen is not displayed
• A guide on how to set up the Free plan will be displayed.

Misc Issues

• The loading of the other party's avatar is not completed
• Warning Icon Displayed on Teammate's Avatar or on the Space
• Connectivity Issues (You have been disconnected)
• Troubles caused by security softwares
• A JavaScript error is displayed
• 'Use the ovice Desktop app for more convenience' message is displayed while I have been accessing ovice in the background
• See all 15 articles