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  2. Tech Specs & Troubleshooting

Tech Specs & Troubleshooting

Running into issues? Here are some tips to help.

Accessing the Space

  • I entered a space but I cannot see the people inside
  • When I enter the space, I am asked to enter a password and cannot enter.
  • When I enter the space, I am asked to enter my email address and cannot enter.
  • It says I don't have permission to access the space
  • It says login required
  • Verifying Your Space Link (Workspace Not Found)
  • See all 12 articles

Audio & Video Issues

  • I can't hear the other party's voice/I can't hear my voice
  • Camera image does not appear
  • Preventing audio echoing/audio feedback on oVice
  • Resolving Audio Echos in a Room or Workspace
  • Acquisition of audio/camera trouble investigation file (WebRTC Dump file)
  • Check Your Device Settings
  • See all 8 articles

Account

  • Resetting Your Password
  • I can't verify my email

Misc

  • The loading of the other party's avatar is not completed
  • Connectivity Issues (You have been disconnected)
  • Unable to Screenshare on Mac
  • Error displayed when playing a video through the YouTube object
  • It says my schedule is over and I can't enter the meeting room
  • "Schedule has not started yet" is displayed and I cannot enter the meeting room
  • See all 10 articles

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User Quick-Start Guide
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