Tech Specs & Troubleshooting
Running into issues? Here are some tips to help.
Accessing the Space
- I entered a space but I cannot see the people inside
- When I enter the space, I am asked to enter a password and cannot enter.
- When I enter the space, I am asked to enter my email address and cannot enter.
- It says I don't have permission to access the space
- It says login required
- Verifying Your Space Link (Workspace Not Found)
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Audio & Video Issues
- I can't hear the other party's voice/I can't hear my voice
- Camera image does not appear
- Preventing audio echoing/audio feedback on oVice
- Resolving Audio Echos in a Room or Workspace
- Acquisition of audio/camera trouble investigation file (WebRTC Dump file)
- Check Your Device Settings
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Account
Misc
- The loading of the other party's avatar is not completed
- Connectivity Issues (You have been disconnected)
- Unable to Screenshare on Mac
- Error displayed when playing a video through the YouTube object
- It says my schedule is over and I can't enter the meeting room
- "Schedule has not started yet" is displayed and I cannot enter the meeting room
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