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  2. Tech Specs & Troubleshooting

Tech Specs & Troubleshooting

Running into issues? Here are some tips to help.

Accessing the Space

  • I entered a space but I cannot see the people inside
  • List of Entry Error Messages by Access Permission/Blacklist
  • When I enter the space, I am asked to enter a password and cannot enter.
  • When I enter the space, I am asked to enter my email address and cannot enter.
  • It says I don't have permission to access the space
  • It says login required
  • See all 13 articles

Audio & Video Issues

  • Check Your oVice Personal Settings
  • I can't hear the other party's voice/I can't hear my voice
  • Camera image does not appear
  • Preventing audio echoing/audio feedback on oVice
  • Resolving Audio Echos in a Room or Workspace
  • Acquisition of audio/camera trouble investigation file (WebRTC Dump file)
  • See all 8 articles

Account

  • I am Being Asked to Re-Verify my Account
  • Resetting Your Password
  • Unable to Verify my Email Address

Misc

  • I'm Unable to Recognize When I Am Being Spoken To
  • The loading of the other party's avatar is not completed
  • Warning Icon Displayed on Teammate's Avatar or on the Space
  • Connectivity Issues (You have been disconnected)
  • Unable to Share My Screen
  • Security Software/Service Issues
  • See all 16 articles

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https://help.ovice.com/hc/en-us/categories/9376189695257-Working-Together-Using-Your-oVice-Space
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User Quick-Start Guide
Learn how to interact with your oVice space!
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https://help.ovice.com/hc/en-us/categories/8489940266777-Getting-Started-Setting-Up-your-oVice-Space
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Admin Quick-Start Guide
Set up & manage your new oVice Space!
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https://help.ovice.com/hc/en-us/sections/12995266722841-Release-Notes
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What's New
Announcements about updates, releases, and new oVice features.
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https://help.ovice.com/hc/en-us/sections/12995282615321-Service-Notifications
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Important Updates
Information regarding service notifications, maintenance, and changes in terms.
video conferencing, inviting others, space design, screen sharing