This shows the months when the monthly availability rate under the old SLA fell below 99.87% and a service credit was issued.
Old Service Level Agreement (~March 30, 2023)
February 2022 Monthly available time (unit: minutes)
Total monthly time: 40320
Planned downtime: 180
Monthly downtime (unit: minutes): 269
Monthly available time percentage: 99.33%
Service credit rate: 5%
June 2022 Monthly available time (unit: minutes)
Total monthly time: 43200
Planned downtime: 0
Monthly downtime (unit: minutes): 188
Monthly available time percentage: 99.56%
Service credit rate: 5%
August 2022 Monthly available time (unit: minutes)
Total time per month: 44640
Planned downtime: 0
Monthly downtime (unit: minutes): 126
Monthly available time percentage: 99.72%
Service credit rate: 5%