Thank you for using ovice.
We have confirmed that some users are currently experiencing the issue described below. Our development team is actively investigating the cause.
■ Issue Description
While using the Windows Desktop App (version 1.21.20), the screen may intermittently turn blank (white) and fail to display content.
■ Recovery Steps and Workarounds
If you encounter this issue, one of the following actions may restore the display.
Resize the Window (Recommended):
Minimize the app window and then restore it to its original size or maximize it.Reload the App
Restart your computer
Use the Browser version:
If this issue occurs frequently and disrupts your work, please use the Browser version (Google Chrome recommended) until a permanent fix is implemented.
■ Request for Information
If you have encountered this issue and are able to provide detailed information to assist our investigation, please contact ovice Customer Support.
A support representative will reach out to ask a few questions about your system environment. We appreciate your cooperation in helping us resolve this matter.
We sincerely apologize for the significant inconvenience this has caused.
Thank you for your patience while we work on a resolution.