This site is a test to check whether the communication necessary for using ovice has been established.
How to Do It
1. Open the test page
| Desktop App | Window ＞ Click "Open Test Page" |
| Browser | Access WebRTC Connection Diagnosis Site |
2. Microphone test
Please perform the following steps.
| Selection of audio presence/absence during testing | ||
| Select "Yes" | During the test, the audio recognized by the microphone will be played back from the speaker. | |
| Select "No" | Perform the test without audio playback. Again, this does not affect the test results. | |
| Web browser permissions |
Please allow your web browser to use your microphone. |
|
3. Camera test
Please allow your web browser to use your camera.
4.Test Call
Select whether or not there is audio during the test. If you select "Yes", a test audio will be played for a few seconds. The test will run correctly even if you select "No".
5. Test Call with ICE servers
Select whether or not there is audio during the test. If you select "Yes", a test audio will be played for a few seconds. The test will run correctly even if you select "No".
6. Confirm that all 8 items are marked with "✓" or "X"
Understanding Your Results
If all "✓"
Tested successfully. You can use ovice!
If an "X" Appears
Even if all items are not successful, you may be able to use ovice normally. Please refer to the table below to check your network security settings to ensure success where required.
Network security settings
| Test Case | Required Item | Detail |
|---|---|---|
| Microphone test | Required |
This is a microphone operation check test. If "✕", please check the contents written in red in the log. |
| Camera test | Required |
This is a camera operation check test. If "✕", please check the contents written in red in the log. |
| Test STUN Connection | One is required |
This is a connection test with our ICE server. If any of these three items is "✓'', You can use P2P communication in ovice. If all are marked with "✕", please check the contents written in yellow in the log. |
| Test TURN-UDP Connection | ||
| Test TURN-TLS Connection | ||
| Test WebRTC Signaling Connection | Required |
This is a connection test with port 443 (TLS) of our CORE server. If "✕", please check the content written in yellow text in the log. |
| Test Call | One is required |
This is an audio media reception test. If either of these two items is "✓'', normal audio media communication is possible with ovice. If all "✕" are displayed, please check the contents written in yellow characters in the log. |
| Test Call with ICE Servers |
Points to Check in the Log
If Problems Persist
If the problem is not resolved after checking the logs, please contact our technical support with the following information:
- OS type and version
- Browser type and version
- Event that is occurring
-
WebRTC connection diagnosis site log
*Please download from "Save log" in the top right of the screen.