This site is a test to check whether the communication necessary for using ovice has been established.
How to Do It
1. Access WebRTC connection diagnostics
2. Select whether to play audio
*The confirmation dialog will be displayed twice due to the diagnosis of the two items "Test call" and "Test call with ICE servers".
| Select "Yes" | A voice will be played from the speaker for 7 seconds. |
| Select "No" | Run the test without playing audio from the speakers. Again, this does not affect the test results. |
3. Confirm that all 6 items are marked with "✓" or "X"
Understanding Your Results
If all "✓"
Tested successfully. ovice can be used normally.
If an "X" Appears
Even if you do not succeed in all items, you may be able to use ovice normally. Please refer to the table below and check your network security settings to ensure success where required.
Network security settings
| Test Case | Detail |
|---|---|
| Test STUN Connection | This is a connection test with our ICE server. If any of these 3 items is "✓", P2P communication using ovice is possible. If all are "X", please check the contents written in yellow in the log. |
| Test TURN-UDP Connection | |
| Test TURN-TLS Connection | |
| Test WebRTC Signaling Connection | This is a connection test with our CORE server port 443 (TLS). In the case of "X", please check the contents written in yellow letters in the log. |
| Test Call | Audio media reception test. If one of these two items is "✓", the ovice is capable of normal voice media communication. If all are "X", please check the contents written in yellow in the log. |
| Test Call with ICE Servers |
Points to Check in the Log
If Problems Persist
If checking the logs does not solve the problem, please contact our technical support with the following information:
- OS type and version
- Browser type and version
- Description of what is happening
- WebRTC connection diagnosis site log
*Download from Save Logs at the top right of the screen.