WebRTC Connection Diagnosis Site

This site is a test to check whether the communication necessary for using ovice has been established.

 

How to Do It

1. Access WebRTC connection diagnostics

2. Microphone test

Please perform the following steps.

Selection of audio presence/absence during testing Screenshot 2023-08-21 at 9.01.01 PM.png
Select "Yes" During the test, the audio recognized by the microphone will be played back from the speaker.
Select "No" Perform the test without audio playback. Again, this does not affect the test results.
Web browser permissions

Please allow your web browser to use your microphone.

Screenshot 2023-12-05 at 9.50.02 am.png

 

3. Camera test

Please allow your web browser to use your camera.

Screenshot 2023-12-05 at 10.11.41 am.png

 

4.Test Call

Select whether or not there is audio during the test. If you select "Yes", a test audio will be played for a few seconds. The test will run correctly even if you select "No".

Screenshot 2024-01-16 at 9.26.38 PM.png

 

5. Test Call with ICE servers

Select whether or not there is audio during the test. If you select "Yes", a test audio will be played for a few seconds. The test will run correctly even if you select "No".

 

6. Confirm that all 8 items are marked with "✓" or "X"

Screenshot 2024-01-16 at 9.30.21 PM.png

 

Understanding Your Results

If all "✓"

Tested successfully. ovice can be used normally.

 

If an "X" Appears

Even if all items are not successful, you may be able to use ovice normally. Please refer to the table below to check your network security settings to ensure success where required.
Network security settings

Test Case Required Item Detail
Microphone test Required This is a microphone operation check test.
If "✕", please check the contents written in red in the log.
Camera test Required This is a camera operation check test.
If "✕", please check the contents written in red in the log.
Test STUN Connection One is required This is a connection test with our ICE server.
If any of these three items is ``✓'', P2P communication using ovice is possible.
If all are marked with "✕", please check the contents written in yellow in the log.
Test TURN-UDP Connection
Test TURN-TLS Connection
Test WebRTC Signaling Connection Required This is a connection test with port 443 (TLS) of our CORE server.
If "✕", please check the content written in yellow text in the log.
Test Call One is required This is an audio media reception test.
If either of these two items is ``✓'', normal audio media communication is possible with ovice.
If all "✕" are displayed, please check the contents written in yellow characters in the log.
Test Call with ICE Servers

 

Points to Check in the Log

Screenshot 2023-08-08 at 9.53.50 AM.png

 

If Problems Persist

If the problem is not resolved after checking the logs, please contact our technical support with the following information:

  • OS type and version
  • Browser type and version
  • Event that is occurring
  • WebRTC connection diagnosis site log
    *Please download from "Save log" in the top right of the screen.

Screenshot 2023-08-21 at 9.07.07 PM.png

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