We're excited to announce the launch of "ovice Contact Center," our new service designed specifically for contact center operations. It's equipped with features like "Announcements" for broadcasting information to all users at once and "Escalations" for immediate communication in urgent situations, providing robust support for remote and work-from-home teams. ovice Contact Center helps solve common industry challenges like talent acquisition, operational costs, and quality control, contributing to a smoother, more efficient work environment.
Background and Benefits of ovice Contact Center
In recent years, the contact center industry has faced significant challenges, including difficulties in recruiting talent, rising office costs, and maintaining quality control in remote settings. To address these issues, we are launching "ovice Contact Center" to enable high-quality contact center operations in a fully remote environment.
By implementing this service, companies running contact centers can flexibly hire talent from anywhere, free from geographical limitations. Integration with your existing systems also allows for even greater operational efficiency than before. This enables more flexible and sustainable operations while maintaining the sense of unity and immediacy found in a physical contact center.
What is ovice Contact Center?
ovice Contact Center User Guide