What is Insights

A tool that visualizes user activity in a space. You can analyze the data and use it to make effective use of the space and establish usage .


Available on Plans:

  • Team
  • Business


Permissions required for use:

Organizational insights Organization owner
Space insights Administrator


Access to Insights

1. Select the Organization tab on the main menu
The Organization tab is only accessible to Organization Owners.
Manage organization owners


2. Click Insights

3. Select the screen from the upper right tab



Data Point Details

Item Content CSV file column name
Name User list: User display name
Space list: Space name
user_name, workspace_name
Email address User's email address email
Number of active users Number of active users who accessed the space
*Active users refer to users who were online on that day.
Number of utterances Number of times the waveform is generated when speaking
*If you speak for more than 0.3 seconds, a waveform will be generated again and counted
*If you speak while connected to a megaphone or object, it will also be counted
*When you speak once, regardless of whether or not the other party responds, it will be counted
*Meeting Conversations in the room are also counted
Number of moves Number of times you moved your avatar move_count
Number of conversation approaches Number of times someone called out
to you *The number of times another avatar turns on their microphone and comes within range of your voice after your avatar has not moved for one minute
Number of room uses Number of moves to room (including silent room) room_count
Number of chats Number of chats sent (including mention chats) chat_count
Number of reactions Number of times you reacted reaction_count
Number of shoulder pumps Number of shoulder pats tap_count
Number of calls Number of times called call_count
Staying time Time spent in the space
*Time spent away from the space is not counted.
Speaking time Time spent speaking
*Even if you speak while connected to a megaphone or object, it will be counted
*Each time you speak will be counted, regardless of whether the other person responds or not
*Conversation in the conference room will also be counted
Room usage time Time spent in the room (excluding silent rooms) meeting_room_hour
Object connection time Connection time to objects (excluding screen sharing objects)
*Counts both space objects and quick objects
Screen sharing time Time spent screen sharing screenshare_hour
Megaphone usage time Megaphone usage time megaphone_hour


Chart Type

Table View

Check each activity achievement in table view. If the user is accessing as a guest , each time they access, they will be identified as a different user and their achievements will be displayed separately.

User list Shows activity results for each user.
Space list Shows activity achievements by space.



The number of times of each activity is displayed as a bar graph by day, week, month and year . This graph allows you to analyze activity trends.

Communication The number of utterances, the number of conversation approaches, and the number of chats are displayed.
Utterance The number of utterances is displayed.
Move Displays the number of moves.
Conversation approach The conversation approach count is displayed.
Room use The number of times the room has been used is displayed.
Chat Shows the number of chats.
Reaction The number of reactions is displayed.



Each user is displayed in a scatter plot with a combination of two types of activity. This graph allows you to analyze user agency and passivity. You can also check details such as the user name by hovering over each point in the graph.

Number of utterances versus number of movements It can be used for user subjectivity analysis.
Number of utterances versus number of conversational approaches Can be used for user passivity analysis.
Time spent vs. number of conversational approaches Can be used for user passivity analysis.
Dwell time vs. number of utterances It can be used for user subjectivity analysis.




The number of active users is displayed in a bar graph for each day, week, month , and year. This graph allows you to analyze trends in the number of users.

Active Users Displays the number of active users.
Average Spent Hour Displays the average amount of time users spend in your space.
Calculation method: Time spent by active users (total) ÷ ​​Number of active users
Active/Registered Users
Displays the percentage of users who have accessed the space among the users who have registered accounts in the space (member privileges or higher).
Calculation method: Number of active users with member privileges or higher ÷ Number of registered users
Active Users/Space Capacity Displays the percentage of users actually accessing the space compared to the maximum number of people using the space at the same time . 
Calculation method: Number of active users ÷ Maximum number of simultaneous users


How Data is Filtered

Filter each graph.

Screenshot 2023-10-17 at 10.28.09 PM.png

*In engagement, you can operate by clicking the filter button on the upper right of each scatterplot.

Space If there are multiple spaces, specify any space.
Authority Specify user rights.
  • administrator
  • member
  • Visitor
  • The guests
About permissions
Period Specify a set period or a specific period from the calendar. The period that can be viewed is up to the past six months.
User Specifies a specific username.
*Cannot be specified for activities.

If there are multiple buildings (hierarchical structure) , specify the building.
* Only the table view "Space list" can be selected.

Application Reflects the contents of filtering in the data.


Export Data (Business Plan Only)

Click on the three dots on the Insights screen and select "CSV file download".

*If there is no target data, it cannot be exported. Readjust the filtering and export with the data.

Screenshot 2023-10-17 at 10.11.21 PM.png



Some users are not displayed in the table view user list

This list shows all users who have ever visited. Users who do not see any achievements have not accessed during the period. Make sure you are not filtering by date or user rights.


Can I see who has spoken with whom?

This cannot be confirmed. The results displayed in the table view user list show the amount of activity of the corresponding user.


When is the data reflected/updated?

Timing has not been announced. You can check yesterday's data from the next day onwards.


The same person is aggregated differently in user list in table view

If you access with a different account, even the same person will be aggregated and displayed as a different user.

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