Organization User Management

Manage organization users. Organization users are billed on the per-user pricing plan.
Team/Business plans

 

Eligible plans

  • Team
  • Business

 

Users who can access the administration screen

 

Verify Organization Users

1. Click the three dots in the space header and select the "Organization" tab.

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2. Click on "Organization Settings" → "User Management"

3. Select the "Organization User" tab

When a user accesses a space with admin or member privileges, they are added to the organization user list.

 

Check the number of users in your organization

When you open the user management , it will be displayed in the upper left.
Number of organization users (current number of billable users) / Number of contracted users

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Revoke organization user account authorization

Revokes account authorization for organization users and prompts them to re-authenticate via email.

1. Open  Manage Organization Users

2. Scroll to the right and click "Reauthenticate" under Actions

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3. Click "Re-authenticate"

The account authentication screen will be displayed to the affected user the next time they access ovice (or reload the ovice screen they have already accessed). Please instruct them to click the "Send email" button to complete account authentication.
Account Authentication (Re-authentication)

 

2FA Reset for Organization Users

This is displayed when 2FA is enabled, and an email containing a URL for resetting it is sent to the users.

1. Open  Manage Organization Users

2. Scroll to the right and click "Reset 2FA" under Actions

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3. Click "Reset"

Clicking "Reset" does not reset the two-factor authentication for the user. To complete the reset, the user must take action.
Resetting two-factor authentication (for each user)

 

Delete an Organization User

Remove the user from the organization (billing user).

1. Removal of the target user from the organization owner

If the target user is an organization owner, please remove their organization owner role beforehand.

2. Open Manage Organization Users

2. Scroll to the right and click "Delete" under Actions

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3. Click "Delete"

*The permissions of deleted accounts will automatically be changed to "Guest" in all spaces within the organization.

*Once the deletion is complete, you can assign the deleted account to another user who wants to use it as an administrator or member.

Depending on the space settings, you may need to change the Space Access Settings and Blacklist for each space before deleting the organization user. If you are managing accounts who  are leaving the organization, be sure to check the following guide:
Managing terminated users

 

Tips

  • When you change an organization user's privileges to visitor or guest in the space admin screen, if that user does not have member or higher privileges in other spaces belonging to the organization, they will be removed from the organization user list.
  • When you invite a user as a member, they will be added to the organization user list at that time. If the target user does not access the space within 7 days after receiving the invitation, or if the admin cancels the invitation, they will be removed from the organization user list.
    Inviting Users 
    Manage Users (Invitations)
  • You can filter by role or group, or search for users by username or email address.

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  • Users with "- " displayed in the Org Role column are billable users who are not organization owners.

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