If you have users who have left your company or stopped using ovice, please follow the steps below for your specific plan.
Business, Business Starter, and Team Plans
Since these plans are billed based on the number of users, please make sure to check the required items: Space Access Restrictions, Removing from Organization Owners, and Removing from Billable Users.
Required Permissions
Organization Owner
Procedure
1. Restricting Access to the Space (Required)
Remove the user from the Access Permissions of all spaces under your organization, or add them to the Blocklist. (No action is needed for spaces that do not use Access Permissions.)
2. Removing from Organization Owners (Required)
If the target user is an Organization Owner, please remove their Organization Owner permissions.
3. Removing from Billable Users (Required)
Remove the user from the Organization Member (Billable) List.
*Note: Even if you remove them from the Organization Members, if they access a space where they have member permissions under Access Permissions, they will be re-added as an Organization Member. Therefore, please make sure to complete Step 1 first to restrict their access to each space before performing this step.
4. Hiding from the Space User List
No action is required as they will be hidden automatically. Once Step 3 is completed, the user's role will switch to "Guest" across all spaces under the organization. Consequently, they will be hidden from each user list as follows:
- Space User List: Hidden immediately.
- Admin User List: Hidden 1 month after their last online status.
5. Unassigning Seats
If the user has an assigned seat within the space, please manually unassign it. Even after a user is removed from the organization, their seat assignment will not be automatically cleared, so manual action is required.
6. Account Deletion
Please submit a request with the information of the user whose account needs to be deleted through a representative using the following method:
Account Deletion
Entry-S, Entry-M, and Legacy Plans
Please manage users who have stopped using the service as needed.
Required Permissions
Admin
Procedure
1. Restricting Access to the Space
Remove the user from Access Permissions, or add them to the Blocklist.
For spaces that do not use Access Permissions, change the user's role to "Guest" in the User List.
2. Hiding from the Space User List
Once you change the user's role to Guest in the User List, they will be hidden from each user list as follows:
- Space User List: Hidden immediately.
- Admin User List: Hidden 1 month after their last online status.
3. Unassigning Seats
If the user has an assigned seat within the space, please manually unassign it. Even after a user is removed from the organization, their seat assignment will not be automatically cleared, so manual action is required.
4. Account Deletion
Please submit a request with the information of the user whose account needs to be deleted through a representative using the following method:
Account Deletion