The Business Starter plan is priced based on the number of users. Please note that spaces with a history of subscribing to the Business Starter plan cannot be downgraded to Entry-S, Entry-M, or One-time plans. For more details on each plan, please refer to the following:
Plan List
Required Permissions
Organization Owner
About Contracted Users
- Contracted users refer to users who access spaces under the organization as either Admins or Members.
- Subscriptions start from a minimum of 20 users and can be increased in increments of 1.
- A single account accessing multiple spaces within the same organization is counted as one user.
Checking Your Plan
1. Click the three-line menu icon in the space header and select the "Organization" tab.
If the "Organization" tab does not appear, please refer to the following:
Managing Organization Owners
2. Click "Billing Dashboard"
How to Subscribe
1. Open the "Plans & Billing"
2. Click the "Subscription" tab
3. Select your currency and billing cycle (Annual or Monthly).
*Please note that the currency cannot be changed once the application is complete.
4. Click the subscription button for the Business Starter plan.
5. Enter the number of licenses and click "Confirm."
6. Click "Edit" under Billing Information to update the name and address that will appear on your invoices and receipts.
*The edit screen will open in your browser.
*Please verify that the "Current Address" on the purchase confirmation screen reflects the correct information.
7. Select your payment method and confirm the purchase.
| Credit Card |
Select "Credit Card," review the terms of agreement, and click "Confirm." |
| Bank Transfer |
Available only when "Annual" billing is selected in JPY. |
*If you have a Coupon (Promotion Code), please apply it before clicking "Confirm."
8. Review the billing amount on the payment screen displayed in your browser.
You can check the details via "Show Invoice Details" or download the invoice using the download button.
9. Complete the payment using one of the following methods:
| Credit Card | Enter your card information and click "Pay" to complete the transaction. |
| Bank Transfer |
A unique virtual bank account will be created for you via Stripe (payment system). Please transfer the funds to the displayed account within 30 days. (Bank transfer fees are the responsibility of the customer.) The transfer information will also be sent to your registered email address for your records. |
*The selected plan will be applied once the payment system confirms the receipt of funds.
10. Close the payment screen.
Your contracted plan and renewal date will now be displayed on the Billing Dashboard.
Contract Renewal
Both annual and monthly subscriptions are automatically renewed. Payments will be processed using the same method as the initial purchase.
Changing Subscription Details
For the Business Starter plan, you can switch from monthly to annual billing or change the number of contracted users. (Note: Switching from annual to monthly, or changing to Entry-S, Entry-M, or One-time plans, is not supported.)
Switching to Annual Billing
1. Open the "Plans & Billing"
2. Select "Annual" and click "Change Plan" for the plan you wish to purchase.
3. Review the changes and click "Confirm."
No immediate pro-rated charges will occur at the time of switching from monthly to annual. The annual rate will be applied starting from the next renewal date.
Changing the Number of Users
You can increase or decrease the number of users at any time.
| Increasing Users | Monthly | The updated pricing will be applied starting from the next monthly renewal. |
| Annual | A pro-rated invoice for the difference will be issued at the time of the change. | |
| Decreasing Users | We do not offer refunds for the difference at the time of the change. You may continue to use the original number of users until the change takes effect at the next renewal. | |
1. Open the "Plans & Billing"
2. Click "Change Number of Users" for the Business Starter plan.
3. Review the changes and click "Confirm."
4. Payment of the difference
Payments will be processed using the same method as the initial purchase.
| Credit Card | The difference will be automatically charged to your credit card approximately one hour later. To process the payment immediately, please follow these steps: Manual Credit Card Payment |
| Bank Transfer | Please transfer the funds to the displayed account within 30 days. The transfer information will also be sent to your registered email address. If payment is not confirmed within 30 days of the change request, the space will be temporarily downgraded to the Free Plan. You can resume the paid plan with the updated details once the payment system confirms the receipt of funds. |
*No pro-rated charges occur for monthly billing; the updated rate applies starting from the next renewal.
Changing Your Payment Method (Credit Card / Bank Transfer)
If you wish to change your payment method, please contact your sales representative or ovice Customer Support.
*Changes cannot be applied to invoices that have already been issued.
Scheduling Cancellation
1. Open the "Plans & Billing"
2. Click "Cancel" for the Business Starter plan.
3. Review the information and click "Cancel Subscription."
If a "Resume" button appears under "My Plan," the cancellation has been successfully scheduled.
- A confirmation email will not be sent upon scheduling a cancellation.
- You can continue to use the paid services until the current expiration date even after scheduling cancellation.
- Refunds are not available for the period between the cancellation request and the expiration date.
- Once the expiration date passes, the cancellation is finalized, and the Free Plan will be applied to the spaces under the organization.
Resuming Your Subscription
You can resume your subscription at any time between the cancellation request and the next scheduled renewal date.
1. Open the "Plans & Billing"
2. Click "Resume" for the Business Starter plan.
3. Click "Resume" again to confirm.