The Team Plan is a user-based plan where the fee is calculated according to the number of users. Please note that new applications for the Team Plan will be closed on October 31, 2024.
List of Plans
Role for procedures
Only organization owner
About contract users
- A contracted user is a user who acts as an admin or member in a space under an organization.
- You can specify from 10 people in individual increments.
- A user with the same account who accesses multiple spaces belonging to the same organization will be counted as one user.
Check the plan
1. Click the three dots in the space header and select the "Organization" tab.
If the "Organization" tab is not displayed, please refer to the following.
Managing organization owners
2. Click "Plans & Billing"
In the plan list, "Team" will be displayed only if you have subscribed to the Team plan.
Application
New applications for the Team Plan will close on October 31, 2024.
Contract renewal
Both annual and monthly payments will be automatically renewed and will be charged using the same payment method as when you first purchased the product.
Changes to application details
Change plan/payment cycle
2. Depending on the changes, do the following:
| Change to Business | Click "Change Plan" for Business. After changing the Business plan, if you want to increase or decrease the number of users, you must meet the minimum number of users required for the Business plan |
| Change from monthly to annual billing | Select "Annual" and click "Change Plan" under Team. |
*You cannot change from annual to monthly payments.
*You cannot change to Entry-S, Entry-M, or one-time payments.
3. Confirm the changes and click "Submit"
4. Settlement of the difference
You will be charged using the same payment method as when you first purchased the product.
| Credit card |
The difference will be automatically charged to your credit card in about an hour. If you want to pay immediately, please follow the steps below. |
| Bank transfer | Please transfer the funds to the displayed bank account within 30 days. The bank account information will also be sent to your registered email address, so please check it. If payment is not confirmed within 30 days of the change procedure, the Free plan will be temporarily applied to the space you are using. After the payment is confirmed by the payment system, you can resume the paid plan with the changes reflected. |
* If you pay monthly, the difference will not be incurred. The new fee will be applied from the next renewal date.
Change in number of users
Both increases and decreases can be changed.
| If you increase the number of users | Monthly | The revised rates will be applied from the next month's contract renewal. |
| Annual | When making a change, you will be charged the difference in monthly fees. | |
| Fewer users | We cannot refund the difference in price when you make a change. You can continue to use the previous number of users until the change is applied at the next contract renewal. | |
2. Click "Change number of users" for the Team plan
3. Confirm the changes and click "Submit"
4. Settlement of the difference
You will be charged using the same payment method as when you first purchased the product.
| Credit card |
The difference will be automatically charged to your credit card in about an hour. If you want to pay immediately, please follow the steps below. |
| Bank transfer | Please transfer the funds to the displayed bank account within 30 days. The bank account information will also be sent to your registered email address, so please check it. If payment is not confirmed within 30 days of the change procedure, the Free plan will be temporarily applied to the space you are using. After the payment is confirmed by the payment system, you can resume the paid plan with the changes reflected. |
* If you pay monthly, the difference will not be incurred. The new fee will be applied from the next renewal date.
Change payment method (credit card/bank transfer)
If you would like to change your payment method, please contact our sales representative or Obitsu customer support.
*Changes cannot be made to invoices that have already been issued.
Cancellation Reservation
2. Click "Cancel" under the Team plan.
3. Review the details and click "Unsubscribe."
If the "Reactivate" button appears under My Plan, the cancellation reservation has been successfully completed.
- No confirmation email will be sent upon cancellation reservation.
- You can continue using the paid service until the expiration date.
- No refunds will be issued for the period between the cancellation reservation date and the expiration date.
- After the expiration date, the cancellation will be finalized, and the Free plan will be applied to all spaces under the organization.
Resuming a subscription
You can resume your subscription during the period between cancellation and your next contract renewal.
2. Click "Reactivate" under Team
3. Click "Reactivate"