This page provides information on contract change procedures for those who applied for the old plan by April 30, 2023, or for Entry-S or Entry-M between May 1, 2023 and June 13, 2023.
Check the plan
Access requires organization owner privileges.
1. Select the "Space" tab in the main menu
2. Click "Plans & Billing"
Change plan when paying by credit card
To change from your old plan to the new plan, you will need to cancel your current plan and apply for the new plan.
After canceling, you will need to continue using your current plan until the end of your billing period.
Once the billing period has ended and the relevant space has been moved to the Free plan, please check the available plans below and apply.
| Current Plan | Changeable plans |
|---|---|
| Basic | Entry-S (month/year), Entry-M (month/year) |
| Standard | Entry-M (month/year) |
| Organization | - |
*You cannot select the old plan.
*If you cannot change to the plan you want, please contact our sales or support.
Canceling Reservation for a Plan Using a Credit Card
1. Open the plan confirmation screen
2. Click "Cancel" displayed on your current plan
3. Check the details and click "Cancel"
- You can continue using the paid service until the expiration date.
- No refunds will be issued for the period between the cancellation reservation date and the expiration date.
- After the expiration date, the cancellation will be finalized, and the Free plan will be applied to the workspace.
-
How to Switch to a New Plan
If you are to switch to a new plan, it will be available in Plans & Billing one week after your current plan's expiration date. Follow the on-screen instructions to complete the application. During the one-week transition period, you can continue using your current plan.
Changing or canceling your current plan when paying by invoice (bank transfer)
Please contact your sales or support representative.