You can apply for the Entry-S and Entry-M plans and complete various procedures. If you have applied for the Team or Business plan, you cannot change to these plans.
List of plans
Users who can operate it
Organization Owner
Check the plan
1. Click the three dots in the space header and select the "Organization" tab.
If the "Organization" tab is not displayed, please refer to the following.
Managing organization owners
2. Click "Plans and Billing"
Application
1. Open "Plans and Billing"
2. Select the "Subscription Plan" tab
3. Select your currency and payment cycle (annual or monthly)
. *Once your application is complete, you cannot change your currency later.
4. Click the application button for the plan you want.
5. Click "Edit" under Billing Information and edit the name and address that will appear on invoices and receipts.
*The editing screen will open in your browser.
6. Select your payment method and confirm your purchase
| credit card |
Available for all plans and cycles. |
| Bank transfer |
This is only available for all plans if you select "Annual Payment" in Japanese Yen. |
* If you have a coupon (promotion code) , please apply it before clicking "Confirm".
7. On the billing screen displayed in your browser, you can check the billing amount by clicking "Show invoice details" to check the details, or you can download the invoice by clicking the download button.
8. Make payment using the following method
| credit card | Enter your card details and click "Pay" to complete the payment. |
| Bank transfer |
A virtual bank account will be opened for each customer in Stripe (payment system). Please transfer the funds to the displayed transfer destination within 30 days. (Transfer fees will be borne by the customer.) In addition, the transfer information will also be sent to your registered email address, so please check it. |
*The selected plan will be applied after the payment is confirmed by the payment system.
9. Close the payment screen
The "Contract Plan and Payment" screen will display information about your contract plan and contract renewal date.
Contract renewal
Both annual and monthly payments will be automatically renewed and will be charged using the same payment method as when you first purchased the product.
Change plan/payment cycle
1. Open "Plans and Billing"
2. Click "Change Plan" for the plan you want.
*You cannot change from Entry-M to Entry-S, or from annual to monthly payment.
3. Confirm the changes and click "Submit"
4. Settlement of the difference
You will be charged using the same payment method as when you first purchased the product.
| credit card |
The difference will be automatically charged to your credit card in about an hour. If you want to pay immediately, please follow the steps below: Manually credit card payments |
| Bank transfer |
Please transfer the funds to the displayed bank account within 30 days. The bank account information will also be sent to your registered email address, so please check it. If payment is not confirmed within 30 days of the change procedure, the Free plan will be temporarily applied to the space you are using. After confirming the payment in the payment system, you can resume the paid plan with the changes reflected. |
* If you pay monthly, the difference will not occur. The new fee will be applied from the next renewal date.
Change payment method (credit card/bank transfer)
If you would like to change your payment method, please contact our sales representative or ovice customer support.
*Changes cannot be made to invoices that have already been issued.
Cancellation
You can continue to use the service until the next contract renewal. Please note that we cannot provide refunds for the period from the cancellation date to the next contract renewal. When the usage period ends, the spaces belonging to your organization will be changed to the Free plan.
1. Open "Plans and Billing"
2. Click "Cancel" for your current plan
3. Check the details and click "Unsubscribe"
Resuming a subscription
You can resume your subscription during the period between cancellation and your next contract renewal.
1. Open "Plans and Billing"
2. Click "Reactivate" for your current plan
3. Click "Reactivate"