This guide will walk you through setting up your microphone and speaker for voice calls in ovice. When you're done, just close the settings window.
Getting Started: Granting Microphone Permissions
| For the Desktop App | Please allow microphone access in your computer's OS settings. Check Your OS Settings |
| For Web Browsers | A pop-up will appear in your browser asking for permission to use your microphone. Click "Allow". If you accidentally selected "Block" or closed the pop-up, please see the following guide. Checking Site Permissions in Your Browser |
Settings
| Basic Settings |
1. Open "Audio Settings" in your Profile Settings. 2. Select the devices you want to use for your speaker and microphone. |
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| Audio Test | Speaker | Click the "Test" button to make sure you can hear a sound from your selected speaker. |
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| Microphone |
1. Click the "Test" button and speak into your microphone for up to 5 seconds. 2. Click the "Stop" button. You should hear your recorded voice played back through your speaker. |
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| Optional Settings (Microphone) |
Automatic volume adjustment |
1. Open "Audio Settings" in your Profile Settings. 2. Check "Automatic volume adjustment". This automatically adjusts your microphone volume to an optimal level. When enabled, your OS microphone level may be automatically set below 100%. This feature is on by default. |
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| Auto-mute when leaving an object |
Automatically mutes your microphone when you disconnect from an object. Note: This is off by default. |
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| Microphone Shortcut Key |
Enables toggling your microphone on and off with the Space key. Even if this is disabled, you can still use the Whisper feature by holding down the Space key while your mic is on. Note: This is on by default. |
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| Standard Noise Cancellation (Built-in) |
1. Open "Audio Settings" in your Profile Settings. 2. Check "Standard Noise Cancellation (Built-in)". Voice Activity Detection: This feature adjusts the microphone to only pick up sound when it detects speech, more effectively removing non-verbal sounds like typing or coughing. Note for new users: This feature and Voice Activity Detection are enabled by default for all new accounts. Existing users can enable them manually in the settings. ・For Desktop App users ・For browser users |
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| External Noise Cancellation (Krisp) *Desktop App and ovice Go only |
1. Open "Audio Settings" in your Profile Settings. 2. Check "External Noise Cancellation". Note: This feature uses Krisp, a third-party service. Note: This is off by default. If you use multiple spaces, you'll need to enable it in each one. Note: Noise cancellation may be temporarily disabled if your computer is under high load. It will automatically re-enable once the load decreases. |
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| Cancel surrounding voices *Desktop App only |
1. Open "Audio Settings" in your Profile Settings. 2. Check "External Noise Cancellation". 3. Check "Cancel surrounding voices". Note: This feature uses Krisp, a third-party service. Note: This cannot be enabled if "External Noise Cancellation" is turned off. Note: This feature works best with a headset. |
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| Use high-performance noise cancellation *Desktop App only |
This provides more powerful noise cancellation than the standard model. It may increase the load on your system, so please test it on your device before regular use. | ||
| Optional Settings (Speaker) |
Speaker settings while muted |
You can set a different output device to be used when your microphone is muted. Note: Your default speaker will always be used when connected to an object or in a meeting room. 1. Open "Audio Settings" in your Profile Settings. 2. Check "Use a different speaker when muted (outside of meetings)". 3. Check the scope of application
4. Select your preferred output device. |
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| Volume Control |
Adjusts the volume for everything except notification sounds, such as other users' voices. 1. Open "Audio Settings" in your Profile Settings. 2. Adjust the volume using the slider. Setting the volume to "0" will switch your status to Available (Muted). In this state, you won't hear any sounds from ovice, including voices, reactions, and notifications, in any space you are currently in. |
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Volume Options
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Adjust the volume for ovice's notification and sound effects. Notification Sounds ・Bookmarked user access ・Chat mentions ・Incoming call ringtone ・Missed call ・Shoulder tap ・When a user you're waiting for starts a conversation ・Chat in meeting rooms ・Other users approaching ・Escalation ・Other notifications Sound Effects ・Reactions ・Chime ・Meeting room entry request ・Intercom |
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Troubleshooting
If you're having trouble with your microphone or speaker settings, please refer to the articles below.
Audio/Video Troubleshooting
Differences Between "Standard Noise Cancellation" and "Krisp Noise Cancellation"
- If you need powerful noise suppression for loud surrounding sounds (e.g., family voices, cafe chatter, typing sounds):
- If your PC's performance is unstable, or if you prioritize the naturalness of your voice (e.g., PC is slow, or you are in a quiet environment):
- Enable Standard Noise Cancellation.
The noise cancellation feature you select should be based on **how loud the surrounding noise is and the processing power of your PC. Please use the audio test (Mic) to check the difference between the features.
| Standard Noise Cancellation | External Noise Cancellation (Krisp) | |
|---|---|---|
| Optimal Environment | Quiet location | Loud surrounding noise |
| Noise Reduction Capability | Moderate | Powerful |
| PC Load | Low | High |
| Voice Naturalness | Natural | May lose naturalness depending on environment |
Tips
- A notification will appear if ovice automatically changes your audio settings, for example, when you connect an external audio device to your computer.
- You can quickly access some audio settings directly from your space.
Voice Calls - Some audio features are not available in the ovice Go mobile app. Please check the article below for more details.
What is ovice Go?