Unable to allow camera/microphone on Android smartphone

Possible Cause

The problem is caused by your smartphone settings

 

Error message displayed

Screen_Shot_2022-12-13_at_4.42.10_PM.png

"This site can't request permission. Please close all other app bubbles or overlays and try again."

 

How to resolve this issue

1. Close all other open apps

2. Change the "Display over other apps" setting to "Off" for all apps in the list

3. Turn off the "Clip Now" setting

*For 2 and 3, you can immediately go to the settings screen by opening "Settings" and searching for the respective setting name in the search box.

 

If not resolved

Please contact our technical support with the following information:

  • Device manufacturer/model number
  • OS version
  • Browser app type and version
  • What is happening

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