Troubleshooting
Running into issues? Here are some tips to help.
Access Issues
- Invited Users Cannot Access the Space (For Admins)
- Invited Users Appear in "Pending Approval" (For Admins)
- Takes a long time to access the space
- "Unable to Reach Server" message appears (Desktop app)
- I entered a space but I cannot see the people inside
- Access Errors Caused by Space Access Settings & Blocklist
- See all 23 articles
Audio & Video Issues
Functional Issues
- The function or menu is not displayed on the screen
- I'm Unable to Recognize When I Am Being Spoken To
- 'Do you want to connect to nearby meeting objects?' Message is Displayed
- Unable to Share My Screen
- Infinite mirroring occurs when sharing screen
- Operation feels slow/Screen freezes/Audio is delayed
- See all 11 articles
Account Issues
- Items in the "Organization" Tab Are Grayed Out and Cannot Be Opened
- "It is not allowed to add more member or admin since the organization user limitation has been reached." is displayed
- Account Authentication (Re-authentication)
- Resetting Your Password
- Your ovice account has been locked
- I can't receive emails from ovice