Troubleshooting

Access Issues

• Takes a long time to access the space
• "Unable to Reach Server" message appears (Desktop app)
• I entered a space but I cannot see the people inside
• Access Errors Caused by Space Access Settings & Blacklist
• Something went wrong and it says I can't access the space
• I can't access the workspace because I'm asked for a password
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Audio & Video Issues

• I can't hear anything/I can't send my voice
• Camera footage does not appear
• ovice cannot detect your microphone/ovice cannot detect your camera
• Preventing Audio Echoing/Feedback
• How to Get a WebRTC Dump File
• OS Settings
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Functional Issues

• I'm Unable to Recognize When I Am Being Spoken To
• 'Do you want to connect to nearby meeting objects?' Message is Displayed
• Unable to Share My Screen
• Infinite mirroring occurs when sharing screen
• Operation feels slow/Screen freezes/Audio is delayed
• Error displayed when playing a video through the YouTube object
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Account Issues

• Account Authentication (Re-authentication)
• Resetting Your Password
• Your ovice account has been locked
• I can't receive emails from ovice

Contract & Billing Issues

• The credit card payment screen is not displayed
• A guide on how to set up the Free plan will be displayed.

Misc Issues

• The loading of the other party's avatar is not completed
• Warning Icon Displayed on Teammate's Avatar or on the Space
• Connectivity Issues (You have been disconnected)
• Troubles caused by security softwares
• "An error has occurred" is displayed
• A JavaScript error is displayed
• See all 16 articles