Possible Cause
- Cache remaining in desktop app or browser
- Security settings for the network you use
Troubleshooting Methodology
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Desktop app
- Please force a reload
-
browser
-
Please clear your browser cache for the entire period.
Clear your browser cache/cookies (Google Chrome)
Clear your browser cache/cookies (Microsoft Edge) - Turn off all web browser extensions
-
Please clear your browser cache for the entire period.
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network
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If the WebRTC connection diagnostic test fails, please share the following link with your network administrator.
Network Security Settings
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If the WebRTC connection diagnostic test fails, please share the following link with your network administrator.
If not resolved
Please contact our technical support with the following information:
- OS type and version
- What is happening
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How to use ovice (desktop app/web browser)
- For desktop app: Version (How to check)
- For web browsers: name and version
- WebRTC connection diagnostic results log