Possible Cause
- Cache remaining in desktop app or browser
- Security settings for the network you use
Troubleshooting Methodology
If you are using a browser version, you can also clear your cache instead .
2. Turn off all extensions (browser version only)
3. Check your network environment
If you are accessing from an organizational network such as a company or school, the use of Ovice may be restricted. Please share the following guide with your system department:
Network security settings
If not resolved
Please contact our technical support with the following information:
- OS type and version
- What is happening
-
How to use ovice (desktop app/web browser)
- For desktop app: Version ( How to check )
- For web browsers: name and version
- WebRTC connection diagnostic results log