I entered a space but I cannot see the people inside


Possible Cause

Check if there are any problems with the following settings or usage environment.

  • Web browser
  • Network
  • Microphone permission settings


How to Verify:

  • Microphone permission settings
    • If a pop-up appears on your web browser asking for permission to use the microphone, select "Allow".
    • If you are using Chrome, check the microphone permission settings using the following method from the
      Chrome support page


If Not Resolved

Please contact our technical support with the following information:

  • OS type and version
  • Event that is occurring
  • How to use ovice (desktop app/web browser)
    • For desktop apps: Version ( how to check )
    • For web browsers: name and version

Inquiry form
*Please select "Technical Issue" as the category.


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