If a user you invited cannot access the space, check the following items in order.
1. Check the Invitation Status
- Click the three-line icon in the space header and select the "Space" tab
*If you are not an Organization Owner, you do not need to select a tab. - Go to "Space settings" and click "User Management"
- Select the "Space Invitations" tab and check the status of the user
| Status | What to do |
|---|---|
| Pending | The user has not accepted the invitation yet. The invitation email may not have been delivered, so resend the invitation email. If the email cannot be found: I can't receive emails from ovice |
| Expired | The invitation has expired (7 days after the email was sent). Resend the invitation email. |
| Accepted | Go to "2. Check the Space Access Settings." |
2. Check the Space Access Settings
Accepting an invitation does not add the user to the Space Access Settings. In private spaces where email address, email domain, or SSO conditions are set in the Space Access Settings, invited users must also meet those conditions. (Users invited as admins can access the space regardless of the Space Access Settings.)
Check the following depending on what is displayed.
- The user appears in "Pending Approval"
Invited Users Appear in "Pending Approval" (For Admins) - A message saying the user is not authorized to access the space is displayed
Displayed "You are not authorized to access the workspace" (For Admins)
3. Check the Logged-in Account
If the user is logged in with an ovice account other than the invited email address, opening the link in the invitation email displays a message saying they do not have permission to access the space, along with the email address they are logged in with.
Log out using the button on the screen, then log in with the invited email address. If no account has been created with the invited email address, the account creation screen is displayed.
Leave & Logout
*For spaces that can only be accessed with SSO authentication, log in using the SSO login button.
4. If the Button in the Invitation Email Is Not Displayed on a Smartphone
Depending on the email app, the button in the invitation email may not be displayed correctly. Open the invitation URL written below the button.
5. If You Cannot Send the Invitation
If the number of organization users has reached the limit, you cannot invite users as admins or members.
"It is not allowed to add more member or admin since the organization user limitation has been reached." is displayed
Tips
Granting Roles Without Email Invitations
Invitations can only be sent by email (only visitors can be invited with a URL). To grant roles without sending an invitation, use one of the following methods.
- Set email address, email domain, or SSO conditions in the Space Access Settings and share the space URL
*Users who meet the conditions can access the space as members or visitors. This is not available on the Free Plan. - Approve the access request in a private space (member request)
*Approving the request grants the Member role. - Change the role of a user who has already entered the space in the User List