Possible Cause
- The network you were using was temporarily unstable.
- You are trying to access the app through a proxy environment that is not set in the desktop app.
- The network security settings of your environment restrict the use of the ovice desktop app.
Error message displayed
"Unable to Reach Server"
How to resolve this issue
- Click "Retry" to reload the screen.
- Click "Configure Proxy" and make sure you have configured the proxy settings correctly
- Please check the network security settings of your environment.
Network Security Settings
Contact point
If the issue persists, please contact our support with the following information:
- Details of the problem
- Desktop app version
- Error display screen URL information