Unable to Share My Screen

If you are having issues using the Screenshare feature, you may need to enable the correct permission in your device settings. 

 

How to Resolve

 

1. Check the connection to the screen sharing object

When screen sharing on a space, users who are not connected to the same object cannot see each other's screen sharing as shown below. Make sure they are connected to each other with a visible line.

Screenshot 2023-11-28 at 9.49.16 am.png

2. Check space settings

Make sure screen sharing objects are allowed in Quick Object Settings.

3. Check OS settings (MacOS only)

See the article below.
Apple Support Page

If your app isn't listed

1. Click the "+" buttonScreenshot 2024-04-24 at 9.30.14 PM.png

2. Select the “Applications” folder

3. Select ovice.app or your browser and click "Open"

Screenshot 2024-04-24 at 9.36.10 PM.png

If already enabled

1. Delete the target application from the list with the "-" button
Screenshot 2024-04-24 at 9.38.22 PM.png

2. Add the app again using the steps in "If the app is not listed" in this table.

 

4. Check your security software

See the article below.
Trouble caused by security software/services

 

If Not Resolved

 

Please contact our technical support team with the following information:

  • OS type and version
  • Event that is occurring
  • How to use ovice (desktop app/web browser)
    • For desktop apps: Version ( how to check )
    • For web browsers: name and version

Inquiry form
*Please select "Technical Issue" as the category.

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