Please check the following depending on the problem you are having.
- No screen sharing button
- I can't select the screen I want to share
- The shared screen is not displayed/The screen sharing button is not responding
No screen sharing button
Check your space settings Make sure
Your Quick Object settings allow for screen sharing objects.
I can't select the screen I want to share
Exit full-screen mode (Mac browser version only) You
Please exit full-screen mode before launching the screenshare object.
What is full-screen mode? (Apple support page)
The shared screen is not displayed/The screen sharing button is not responding
1. Check the connection to the screen sharing object
When sharing a screen in a space, users who are not connected with a single line as shown below will not be able to see each other's screen sharing. Please make sure that you are connected with a single line.
2. Check your OS settings (Mac only)
Visit the Apple support page to make sure your desktop app or web browser is enabled.
| If the app isn't listed |
1. Click the "+" button 2. Select the "Applications" folder 3. Select ovice.app or your browser and click "Open" |
| If it is already enabled |
1. Use the "-" button to remove the target application from the list. 2. Re-add the app using the steps in "If the app is not in the list" in this table. |
3. Check your security software
Please check to see if you are using any security software that may be causing the problem.
4. Check your network security settings
Please check that your network security settings meet the requirements for using ovice.
5. Check the load on your computer
Start Task Manager for Windows or Activity Monitor for Mac and check the load on your computer, such as CPU usage. If the computer itself is under a heavy load, you may not be able to start screen sharing.
6. Check the impact of network speed and bandwidth
If the symptoms improve by switching to smartphone tethering or temporarily turning off VPN if possible, the issue may be due to the network environment you are using.
If Not Resolved
Please contact our technical support team with the following information:
- OS type and version
- Event that is occurring
-
How to use ovice (desktop app/web browser)
- For desktop apps: Version ( how to check )
- For web browsers: name and version