If you are experiencing problems with voice calls, video calls, screen sharing, etc., please obtain the following files and provide them to our technical support. These files will be used to investigate the cause of the problem.
Available Environment
- Desktop app
- Google Chrome
How to Get
1. Access WebRTC Internals
| For desktop apps |
Click "Window" → "Open WebRTC Internals" on the menu bar. *WebRTC Internals will launch in a separate window. |
| For Google Chrome | Access chrome://webrtc-internals/ |
2. Reproduce the audio (video) issue on the desktop app or Google Chrome oVision
3. On the WebRTC Internals screen, click "▶︎Create a WebRTC-Internals dump"
4. Click "Download the "webrtc-internals dump"" displayed just below.
5. Make sure that the text file "webrtc_internals_dump.txt" is saved locally.
6. Change the file name to "Event occurrence date and time.txt" (e.g. 20250401_1530.txt)
Where to provide the file
Please contact our technical support with the following information:
- OS type and version
- What is happening
-
How to use ovice (desktop app/web browser)
- For desktop app: Version (How to check)
- For web browsers: name and version