If you get an error message when you turn on your camera or microphone, try these troubleshooting steps.
| Desktop app |
ovice cannot detect your camera (microphone). Please check your ovice settings and OS permissions. |
| Browser version |
oVice cannot detect the camera (microphone). Please check the following settings. 1. OS settings 2. Browser settings |
Need to confirm
1. Check your personal settings
Please make sure you have selected the correct camera and microphone in your ovice personal settings.
Camera settings
Microphone settings
2. [For external camera/microphone devices] Reconnect the device
Reconnect your external camera or microphone device and select it again in Ovice's personal settings.
2. Check your microphone and camera permissions
| Desktop app and browser version | Check your OS settings and allow access to your microphone and camera. |
| Browser version | Check the site permissions in your web browser and allow your microphone and camera. |
3. Check your security software
Depending on the security software, you may be able to restrict the use of camera and microphone devices for each application. Please check whether the settings of the security software you are using are restricting the ovice desktop app or the browser you use.
If not resolved
Please contact our technical support with the following information:
- OS type and version
- What is happening
-
How to use ovice (desktop app/web browser)
- For desktop app: Version ( How to check )
- For web browsers: name and version