If you are having trouble when starting a video call, such as the other person not seeing your camera footage, please check the following in your and the other person's environment.
Verification Procedure
1. [Space only] Check the object to be connected
Please make sure you are connected to the same object as the other party. If you are running a different meeting object, you will not be able to share your camera video.
| ▼ Good example | ▼ Bad example |
2. Reload your desktop app or browser
3. Check your camera settings
Please make sure that the correct camera device is selected in the ovice camera settings and that the OS and browser settings are appropriate.
- Camera settings
- Checking the OS settings
- Check the site permissions in your web browser (for browser version)
4. Check the operating environment
Please check that the device you are using meets the recommended environment.
5. Remove camera effects
Depending on the performance and usage of your computer device, effects may cause problems. Please check if turning off effects in the camera settings improves the situation .
6. Check your security software
Please check the following items:
- Is your security software restricting the use of the camera in the ovice desktop app? (For desktop apps)
- Is your security software restricting the use of the camera in your browser? (for the browser version)
- Are you using any security software that could cause problems?
7. Check your network security settings
Please make sure that your network security environment meets the requirements for using ovice.
8. Check the load on your computer
Please start Task Manager for Windows or Activity Monitor for Mac to check the load status such as CPU usage. If the computer itself is under load, the camera footage may not be displayed.
9. Check the impact of network speed and bandwidth
If the symptoms improve by switching to smartphone tethering or temporarily turning off VPN if possible, the problem may be due to the network environment you are using.
If not resolved
Please contact our technical support with the following information:
- OS type and version
- What is happening
-
How to use ovice (desktop app/web browser)
- For desktop app: Version ( How to check )
- For web browsers: name and version