For the Business plan, fees are charged according to the number of users. Spaces that have a history of applying for the Business plan cannot be changed to the Entry-S, Entry-M, or One-time plans. For details on each plan, please see below.
Plan list
Role for procedures
Only organization owner
About contract users
- A contracted user is a user who acts as an admin or member in a space under an organization.
- You can specify in increments of 20 people from 100 people.
- A user with the same account who accesses multiple spaces under the same organization will be counted as one user.
Check the plan
1. Click the three dots in the space header and select the "Organization" tab.
If the "Organization" tab is not displayed, please refer to the following.
Managing organization owners
2. Click "Plans and Billing"
Application
1. Open "Plans and Billing"
2. Click the "Subscription plan" tab
2. Select your currency and payment cycle (annual or monthly).
*Once your application is complete, you cannot change your currency later.
3. Click the Business plan application button
4. Enter the number of contracted users and click "Submit"
5. Click "Edit" under Billing Information and edit the name and address that will appear on invoices and receipts .
*The editing screen will open in your browser.
*Please make sure that the "Current address" displayed on the purchase confirmation screen has been changed to the appropriate address.
6. Select your payment method and confirm your purchase
| Credit card |
Select "Credit Card", confirm the contents of the consent section, and click "Purchase". |
| Bank transfer |
This is only available if you select "Annual Payment" in Japanese Yen. |
* If you have a coupon (promotion code), please apply it before clicking "Purchase".
7. Check the invoice amount on the invoice screen displayed in your browser.
You can check the details by clicking "Show invoice details" or download the invoice by clicking the download button.
8. Make payment using the following method
| Credit card | Enter your card details and click "Pay" to complete the payment. |
| Bank transfer |
A virtual bank account will be opened for each customer in Stripe (payment system). Please transfer the funds to the displayed transfer destination within 30 days. (Transfer fees will be borne by the customer.) In addition, the transfer information will also be sent to your registered email address, so please check it. |
*The selected plan will be applied after the payment is confirmed by the payment system.
9. Close the payment screen
The "Plans & Billing" screen will display information about your contract plan and contract renewal date.
Contract renewal
Both annual and monthly payments will be automatically renewed and will be charged using the same payment method as when you first purchased the product.
Change the contract
For Business plans, you can change from monthly to annual payments or the number of contracted users. (You cannot change from annual to monthly payments or to Entry-S, Entry-M, or One-time payments.)
Change to annual payments
2. Select "Annual" and click "Change Plan" for the plan you want to purchase.
3. Confirm the changes and click "Submit"
When you change from monthly to annual payments, you will not be charged the difference in price. The annual fee will be applied at the next renewal.
Change in number of users
Both increases and decreases can be changed.
| If you increase the number of users | Monthly | The revised rates will be applied from the next month's contract renewal. |
| Annual | When making a change, you will be charged the difference in monthly fees. | |
| Fewer users | We cannot refund the difference in price when you make a change. You can continue to use the previous number of users until the change is applied at the next contract renewal. | |
2. Click "Change number of users" for the Business plan
3. Confirm the changes and click "Submit"
4. Settlement of the difference
You will be charged using the same payment method as when you first purchased the product.
| Credit card |
The difference will be automatically charged to your credit card in about an hour. If you want to pay immediately, please follow the steps below. |
| Bank transfer |
Please transfer the funds to the displayed bank account within 30 days. The bank account information will also be sent to your registered email address, so please check it. If payment is not confirmed within 30 days of the change procedure, the Free plan will be temporarily applied to the space you are using. After the payment is confirmed by the payment system, you can resume the paid plan with the changes reflected. |
* If you pay monthly, the difference will not be incurred. The new fee will be applied from the next renewal date.
Change payment method (credit card/bank transfer)
If you would like to change your payment method, please contact our sales representative or Obitsu customer support.
*Changes cannot be made to invoices that have already been issued.
Cancellation
You can continue to use the service until the next contract renewal. Please note that we cannot provide refunds for the period from the date of cancellation until the next contract renewal. When the usage period ends, the spaces belonging to your organization will be changed to the Free plan.
2. Click "Cancel" for the Business plan
3. Check the details and click "Unsubscribe"
Resuming a subscription
You can resume your subscription during the period between cancellation and your next contract renewal.
2. Click "Reactivate" for the Business plan
3. Click "Reactivate"