August 21, 2025: We have released an update for the ovice Contact Center feature

Escalation Feature Improvements

  • We've made it easier to close pop-up messages.
    You can dismiss an escalation by hovering over the notification and clicking the "X" button that appears.
     
  • You can now copy text from within the pop-up.
    This makes it simple to copy and paste inquiry details for easy information sharing.
     
  • Links in pop-ups now open in a new tab.
    Clicking a link will automatically open it in a new tab, so you can view related content without navigating away from your space.

Escalation

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