I get a 500 error when logging in with SAML authentication

Possible cause

Attributes and claims cannot be set in the application created on the IDP side.


Error message displayed


"500 Missing expected attribute exception, please add http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname and http://schemas.xmlsoap.org/ws/2005/05/identity/claims /emailaddress as custom attributes names"


How to resolve

1. Set the following contents to the attribute and claim value of the application created on the IDP side

givenname: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname
emailaddress: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress

2. Check the user's property information on the IDP side

If you are getting a 500 error for a specific user, make sure the user's display name, first name, and last name are entered correctly. If you enter null or unsupported characters/symbols, change them to correct input values.

If not resolved

Please contact our technical support with the following information.

  • Service name used for SAML authentication
  • What is happening


Articles in this section

See more