I get a 500 error when logging in with SAML authentication

Possible cause

Attributes and claims cannot be set in the application created on the IDP side.

 

Error message displayed

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"500 Missing expected attribute exception, please add http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname and http://schemas.xmlsoap.org/ws/2005/05/identity/claims /emailaddress as custom attributes names"

 

How to resolve

1. Set the following contents to the attribute and claim value of the application created on the IDP side

givenname: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname
emailaddress: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress

2. Check the user's property information on the IDP side

If you are getting a 500 error for a specific user, make sure the user's display name, first name, and last name are entered correctly. If you enter null or unsupported characters/symbols, change them to correct input values.

If not resolved

Please contact our technical support with the following information.

  • Service name used for SAML authentication
  • What is happening

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