Possible cause
Attributes and claims cannot be set in the application created on the IDP side.
Error message displayed
"500 Missing expected attribute exception, please add http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname and http://schemas.xmlsoap.org/ws/2005/05/identity/claims /emailaddress as custom attributes names"
How to resolve
1. Set the following contents to the attribute and claim value of the application created on the IDP side
givenname: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname
emailaddress: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress
2. Check the user's property information on the IDP side
If you are getting a 500 error for a specific user, make sure the user's display name, first name, and last name are entered correctly. If you enter null or unsupported characters/symbols, change them to correct input values.
Other articles related to SAML authentication errors
- When logging in with SAML authentication, a "SAML authentication error" message appears.
- Previously used SAML authentication fails
If not resolved
Please contact our technical support with the following information:
- Name of the service used for SAML authentication
- Error screen
- Login screen URL