Possible Cause
The entity ID or IdP x509 certificate is not set correctly
Error message displayed
"SAML authentication error: There is an error in the SAML authentication registration details for ovice. Please check the access permission settings as a space administrator."
If error details are displayed
The error screen may show details such as "Invalid Settings: ◯◯". Depending on the content, please check your SAML settings.
| Invalid Settings: Invalid_EntityID | There is an error in the entity ID set to ovice. |
| Invalid settings: invalid_certificate |
There is an error in the IdP x509 certificate set to ovice. Paste everything exactly as it is, from the first hyphen to the last hyphen. |
| Invalid Settings : Invalid_SAML_signing_option |
There is an error in the settings made to the IDP. If the IDP you are using has a "SAML signature element" item, changing it to Assertion may resolve the issue. |
If no error details are displayed
Please check each item in the table above.
Other articles related to SAML authentication errors
- When logging in with SAML authentication, I get a 500 error
- Previously used SAML authentication fails
If not resolved
Please contact our technical support with the following information:
- Name of the service used for SAML authentication
- Error screen
- Login screen URL