Send and receive text messages with other users in the space. Available features depend on the Chat permissions configured in the Admin Settings.
Checking Chat
1. Click the Chat button in the top right corner of the screen, or press the Enter key on your keyboard.
2. Select a chat tab.
The types of messages you can view and send depend on the selected tab. Tabs for locations where you are not currently present (e.g., the Meeting Room tab while you are in the open Space) are read-only; you cannot send messages in them.
| Tab Type | Public Chat | Mention Chat | Meeting Room Chat | |||
| View | Send | View | Send | View | Send | |
| Public (In Space) | ○ | ○ | × | ○ | × | × |
| Mention | × | × | ○ | ○ | × | × |
| Meeting Room | × | × | × | ○ | ○ | ○ |
| Accessing the Space | Admins/Members | Can view chat messages sent within the last 3 months. |
| Visitors | Messages sent before accessing the space are not displayed. Note: If you reload the screen, all messages sent after you accessed the space will also be hidden. |
|
| Entering a Meeting Room | Admins/Members | Only messages sent during the time you were actually participating in the room (within the last 3 months) are displayed in the Meeting Room chat. Chat history from times when you were not participating is not shown. |
| Visitors | Messages sent before accessing the room are not displayed. Note: If you reload the screen, all messages sent after you accessed the room will also be hidden. |
|
| Leaving a Meeting Room | Admins/Members | After leaving, you can still view the chat history from when you participated, but you cannot post new messages to the meeting room you left. |
| Visitors | All chat messages from the respective meeting room will be hidden. |
Sending Public Chat
Send a message that is visible to everyone in the Space.
2. Enter your message in the text area and click the send button.
Public chats are sent to all users in the space.
| ▼ Speech bubble display | ▼ Chat screen display |
Meeting Room Chat
Displays chat messages for the meeting room you are currently in. The history only shows interactions that occurred while you were in the room. You can also view chat logs for each meeting you attended in the past.
| Current Meeting | ALL Rooms | Room Name (Date/Time) |
|
Displays current chat activity. |
Displays messages from when you were participating in rooms over the last 3 months.
|
Displays past chat logs independently for each session. |
Attaching Files
Attach files to your chat messages.
| Chat Type | Available in both Public and Mention chats. |
| How to Attach |
Drag your file into the text area or click the "Attach file" button to select a file from your computer. Note: Space Settings configuration is required to enable the file attachment button. |
| Format & Size | Please check the Uploadable file formats and sizes. |
| Attachment Limit | There is no limit to the number of files per chat message. |
| Data Storage |
File data is stored in AWS S3 once uploaded to the text area. Access is restricted so that only users in the same space can access the files. Files are deleted from S3 three months after the message with the attachment is sent. If a user deletes the chat message containing the attachment, the file data will be deleted from S3 the following day. |
Viewing and Downloading Received Files
Files can be viewed and downloaded for 3 months after the message is sent, or until the message is deleted.
| Files with preview (①) | Image files | Click to enlarge. Can be downloaded using the |
| Audio/Video files | Can be played within the chat screen. Select "Download" from the " ⋮ " button menu. | |
| Note: Some image, audio, or video files may not generate a preview. In such cases, please download the content to view it, similar to "Files without preview" below. | ||
| Files without preview (②) | Click the filename to start downloading. | |
Liking a Chat
Click the "👍" icon next to a public or mention chat to "Like" it. Click it again to cancel. Hover over the icon to see which users have liked the message.
Deleting Chat
Messages deleted via the operations below will be removed from the chat screens of all users in the space. Once deleted, messages cannot be restored. Visitors and Guests can only delete messages they sent themselves (this excludes mention chats they received).
| Chat Type | Who can delete | How to delete |
|---|---|---|
| Messages you sent | All users |
Hover over a message you sent and click the trash can icon. It will be removed from everyone's view. |
| Public chats sent by others | Admins |
Hover over the target chat and click the trash can icon. It will be removed from everyone's view. |
| Bulk delete all chats | Admins |
1. Click the three-dot menu in the top right of the chat screen. 2. Click "Delete all messages". All Public and Mention chats will be deleted. |
Export (CSV Output)
Export the currently displayed chats in the Space or Meeting Room as a CSV file. Export permissions vary depending on the Admin Settings.
Chat Export Permissions
How to Export
Click the three-dot menu in the top right of the chat screen and select "Export to CSV".
Exportable Chats
- Public Chats
- Mention Chats
- Meeting Room Chats
Only the content currently displayed in your chat box can be exported. Chats from locations where you are not present (e.g., the Meeting Room tab while you are in the open Space) are view-only and cannot be exported.
Closing Chat
Click the Chat button in the top right corner of the screen.
Tips
- The maximum character limit for a single chat message is 5,000 characters.
- For details on sending mention chats to specific users, please refer to the following page.
Mention Chat - The permissions for using the chat function can be changed in the Admin Settings.
Chat Sending Permissions - You can also send chats by pressing Ctrl+Enter (Windows) or Cmd+Enter (Mac) on your keyboard.
- Click the emoji button to input emojis.
- Hovering over an avatar in the chat screen opens the Quick Action menu.
Viewing User Info / Quick Actions
- Clicking on an avatar in the chat screen displays their profile.
- Users with ovice Go installed can receive chats via the app.
Checking/Sending Chat (ovice Go - Mobile App)