Direct Messages (Mention Chats)

Send a chat to a specific user.  Only the mentioned user can see the message in the mention chat.  The recipient will receive a notification. The users who can send messages depend on  the mention chat permissions in the admin settings.

 

Check Mention Chat

A pop-up notification will be displayed along with a sound effect.  (  You can choose whether to display sound effects and pop-up notifications in the Space notification settings .) You can also check the history in the notification center or on the chat screen.

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Open the Chat Screen

Please refer to Chat.

 

Sending a Mention Chats

1. Open the chat screen

2. Specify the person you want to mention using one of the following methods, enter your message, and click the Send button.

Use the "@" button

1. Click "@" in the text area

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2. Select from the list or search for a partial match in the search box and click "OK"

(Multiple choices are possible.)

Enter in the text area

Enter a username or group name in the text starting with "@".

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Click on Chat History

Clicking on each chat will auto-populate the text area with the sender and all mentions in the chat.

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Quick actions

1. Open the quick action menu of the avatar of the person you want to send a chat

2. Click "Chat"

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The chat will open with the person mentioned.

Shortcut keys

The chat will open with the users within the area you specified by dragging added as mention recipients.

Shift + mouse drag operation Any mentions you have already added will be deleted.
rewrite-mention.gif
Ctrl/Command + mouse drag operation

You can add more mentions without removing any mentions you've already added.
add-mention.gif

Select from the user list

Click on the three dots on the user and select "Chat" to open the chat with the mention added.
User list

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Reply from Notification Center

Open the mention you received in  Notification Center and select "Reply" from the three dots.

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  • You can mention multiple people at the same time.
  • When mentioning a group, you can check detailed information such as the users in the group. Organization users who have accessed the space to send the chat are displayed as shown below.
▼ When you place the cursor on a candidate while entering ▼ When you click on the confirmed mention

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You can see the user's name.

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You can see the user's avatar and status -
if they appear semi-transparent, they haven't visited this space before and can't receive chats.

 

Mention recipient type

Send mention chats to specific users as well as specific groups.

How to specify mail recipient
@display name A specific user in a space
@all All users in the space
@openspace Users in the space, excluding users in the room while away
@here If the sender is connected to an object:
Any user connected to the same object as the sender

If the sender is in a room:
Any user in the same room as the sender
@Room name Users in the specified room (You cannot select an empty room.)
@admin Users with admin privileges in the space
@member Users with member privileges in the space
@visitor Users with visitor privileges in the space
@Group chat mention name Users added to the group
Organization User Management (Group)
* This will also be sent to users who are currently offline.


*Users included in the mention will receive the chat regardless of  their status  (Away, Busy). (Chat sent to @openspace will not be delivered to users who are "Away.")

 

Keeping Mentions (pinning)

When you pin a mention, the mention will be retained in the text area even after the chat is sent. You can pin one or more mentions, including @all, @here, and @display name.

How to pin

1. Add mentions to the text area

2. Click on the pin 

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In this state, you can send chats to the same mention as many times as you like.

 

Check and edit pinned mentions

1. Click "x User (x Group)" next to "Pinned" 

2. To delete a user, click the "X" button next to the user.

3. To add someone, click "@" or enter the person you want to mention directly after @.

Screenshot 2024-01-30 AM7.38.11.png

 

Unpin

You can unpin the page by clicking the "X" button next to the pin or "Pinned" button. You can also unpin the page by reloading the browser tab or leaving the space.

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Tips

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