Send a chat to a specific user. Only the mentioned user can see the message in the mention chat. The recipient will receive a notification. The users who can send messages depend on the mention chat permissions in the admin settings.
Check Mention Chat
Open the Chat Screen
Please refer to Chat.
Sending a Mention Chats
1. Open the chat screen
2. Specify the person you want to mention using one of the following methods, enter your message, and click the Send button.
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Use the "@" button |
1. Click "@" in the text area 2. Select from the list or search for a partial match in the search box and click "OK" (Multiple choices are possible.) |
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Enter in the text area |
Enter a username or group name in the text starting with "@". |
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Click on Chat History |
Clicking on each chat will auto-populate the text area with the sender and all mentions in the chat. |
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Quick actions |
1. Open the quick action menu of the avatar of the person you want to send a chat 2. Click "Chat" The chat will open with the person mentioned. |
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Shortcut keys |
The chat will open with the users within the area you specified by dragging added as mention recipients. |
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| Shift + mouse drag operation |
Any mentions you have already added will be deleted. |
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| Ctrl/Command + mouse drag operation |
You can add more mentions without removing any mentions you've already added. |
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Select from the user list |
Click on the three dots on the user and select "Chat" to open the chat with the mention added. |
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Reply from Notification Center |
Open the mention you received in Notification Center and select "Reply" from the three dots. |
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- You can mention multiple people at the same time.
- When mentioning a group, you can check detailed information such as the users in the group. Organization users who have accessed the space to send the chat are displayed as shown below.
| ▼ When you place the cursor on a candidate while entering | ▼ When you click on the confirmed mention |
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Mention recipient type
Send mention chats to specific users as well as specific groups.
| How to specify | mail recipient |
| @display name | A specific user in a space |
| @all | All users in the space |
| @openspace | Users in the space, excluding users in the room while away |
| @here |
If the sender is connected to an object: Any user connected to the same object as the sender If the sender is in a room: Any user in the same room as the sender |
| @Room name | Users in the specified room (You cannot select an empty room.) |
| @admin | Users with admin privileges in the space |
| @member | Users with member privileges in the space |
| @visitor | Users with visitor privileges in the space |
| @Group chat mention name |
Users added to the group Organization User Management (Group) * This will also be sent to users who are currently offline. |
*Users included in the mention will receive the chat regardless of their status (Away, Busy). (Chat sent to @openspace will not be delivered to users who are "Away.")
Keeping Mentions (pinning)
When you pin a mention, the mention will be retained in the text area even after the chat is sent. You can pin one or more mentions, including @all, @here, and @display name.
How to pin
1. Add mentions to the text area
2. Click on the pin
In this state, you can send chats to the same mention as many times as you like.
Check and edit pinned mentions
1. Click "x User (x Group)" next to "Pinned"
2. To delete a user, click the "X" button next to the user.
3. To add someone, click "@" or enter the person you want to mention directly after @.
Unpin
You can unpin the page by clicking the "X" button next to the pin or "Pinned" button. You can also unpin the page by reloading the browser tab or leaving the space.
Tips
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For other chat operations and specifications such as deleting chats and exporting chats, please see below.
Chat - For information on how long chats are stored on our servers, please see our Security FAQs
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All users who are currently online and administrators and members who are currently offline are displayed as mention candidates. Users who are currently offline can receive real-time notifications by using the following functions.
- Mobile app ovice Go
- External service integration
- Webhook settings (external notification for mention chat)
In addition to the above, you can also check the notification center or chat screen the next time you access the space.
Notification Center -
Organization owners and users who have been assigned a permission group to the group management screen can click "@" → "Shortcut to add group" to create a new group to use as a mention destination.
Organization User Management (Groups)