If you can't make a voice call while the loading icon is displayed on the other party's avatar, check the following.
How to resolve
- web browser reload
- Move away from the opponent's avatar once and approach again
- Antenna check
- Confirmation of network environment
Confirm that the network environment allows communication with our server.
Network security settings
If not resolved
Please contact our technical support with the following information.
- OS type and version
- Browser type and version
- what is happening