The loading of the other party's avatar is not completed

If you can't make a voice call while the loading icon is displayed on the other party's avatar, check the following.


How to resolve

  1. web browser reload
  2. Move away from the opponent's avatar once and approach again
  3. Antenna check
    Antenna function
  4. Confirmation of network environment
    Confirm that the network environment allows communication with our server.
    Network security settings


If not resolved

Please contact our technical support with the following information.

  • OS type and version
  • Browser type and version
  • what is happening


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