If "An error has occurred" is displayed, check the following items depending on the error message that follows.
| Unauthorized |
1. Log out of your ovice account and log back in 2. Check whether the page is within your role |
| failed to fetch |
2. Clear your cache (browser version only) 3. Check the server status If there is an issue, we will let you know here. 4. Check your network environment Your network environment may be restricting access to your account. Please check your network security settings with your security department. |
| Dynamically imported module |
2. Clear your cache (browser version only) |
| Other |
2. Clear your cache (browser version only) |
If the problem persists
If the above steps do not resolve the issue, please contact our technical support with the following information:
- OS type and version
-
How to use (desktop app/web browser)
- For desktop apps: Version
- For web browsers: name and version
- A screenshot showing the full error
- Please share when the error message occurs (when launching the app, immediately after a specific operation, etc.)
- When it occurred