Message
"You have been disconnected from the space, please click this message to refresh!"
Display on Desktop app
| ▼Windows taskbar | ▼Mac Dock |
|
The application icon will blink and display a notification badge when the connection is lost.
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The application icon will bounce and display a notification badge when the connection is lost. |
| ▼Windows task tray | ▼Mac menu bar |
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A connection loss icon will be displayed to notify users. |
A connection loss icon will be displayed to notify users. |
How to Resolve
1. Reload your desktop app or browser
If there is a temporary network interruption or if you have moved your computer to an area where the network is temporarily difficult to reach, you can resolve the issue by reloading the page.
2. Check your network
Please check if the network is stable by performing a speed test, etc. If there is a problem with the network itself, try restarting the router.
3. Check your security tools
- Please check that all domains and IP addresses listed in Network requirements are allowed in your environment.
- Please check that security settings have not been unintentionally changed due to updates to VPN, security software, proxies, firewalls, etc., or OS updates.
If not resolved
Please contact our technical support with the following information:
- OS type and version
- What is happening
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How to use ovice (desktop app/web browser)
- For desktop app: Version (How to check)
- For web browsers: name and version