If you leave the tab with ovice open in the background (inactive) and a screen appears that says "Use the ovice Desktop app for more convenience," try the following:
Possible Cause
Unused tabs in your browser were automatically refreshed due to insufficient memory on your device or your web browser settings.
How to resolve this issue
1. Turn off Auto Discardable
Please access the following URL and turn off Auto Discardable for the tab where you have open the video.
*This operation must be done every time you start the browser.
| Google Chrome | chrome://discards/ |
| Microsoft Edge | edge://discards/ |
There are browser extensions available that can save the above settings even when you close your browser.
For example: Disable automatic tab discarding (external service)
2. Web browser settings
| Google Chrome | Please go to the following URL and turn off or turn on the memory saver and add the space URL (https://app.ovice.com/ws/◯◯/) to "Always active sites". chrome://settings/performance |
| Microsoft Edge |
Access the following and turn off the sleep tab or turn it on and add the space URL (https://app.ovice.com/ws/◯◯/) to "Don't put these sites to sleep. " edge://settings/system |
*The space URL for the Free plan is different from the above, so please check here.
If not resolved
Please contact our technical support with the following information:
- OS type and version
- What is happening
-
How to use ovice (desktop app/web browser)
- For desktop app: Version (How to check)
- For web browsers: name and version