Troubles caused by security softwares

Problems with audio/video calls, screen sharing, or access may be caused by the security software or services you are using.

 

Security services that are known to be affected by ovice

Security Services Events being confirmed How to resolve this issue
zscaler
Netskope
(security service with SSL communication monitoring function)
  • Can't access
  • Avatar becomes invisible
  • Can't talk
  • Can't share the screens

Our service encrypts all data with SSL/TLS to prevent the risk of information leakage or tampering that can occur when using the Internet. Therefore, please check the settings of the SSL communication monitoring function.

Change SSL inspection settings

Please exclude the domains used for this service, which are listed on the following page, from SSL inspection monitoring.

Network Security Settings

Avast Antivirus
  • Can't hear each other
  • Can't share the screens
  1. Launch Avast Antivirus
  2. Click "Main Shields"
  3. Turn off "Web Shield"

Screenshot 2024-01-10 AM9.49.45.png

AVG AntiVirus
  • Can't hear each other
  • Can't share the screens
  1. Run AVG Anti-Virus
  2. Click on "Web & Mail"
  3. Turn off "Web Shield"

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If not resolved

Please contact our technical support with the following information:

  • OS type and version
  • What is happening
  • How to use ovice (desktop app/web browser)
    • For desktop app: Version (How to check)
    • For web browsers: name and version

Inquiry Form

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