Problems with audio/video calls, screen sharing, or access may be caused by the security software or services you are using.
Security services that are known to be affected by ovice
Security Services | Events being confirmed | How to resolve this issue |
zscaler Netskope (security service with SSL communication monitoring function) |
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Our service encrypts all data with SSL/TLS to prevent the risk of information leakage or tampering that can occur when using the Internet. Therefore, please check the settings of the SSL communication monitoring function. Change SSL inspection settings Please exclude the domains used for this service, which are listed on the following page, from SSL inspection monitoring. |
Avast Antivirus |
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AVG AntiVirus |
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If not resolved
Please contact our technical support with the following information:
- OS type and version
- What is happening
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How to use ovice (desktop app/web browser)
- For desktop app: Version (How to check)
- For web browsers: name and version