If you find a problem specific to the desktop app environment, please obtain two types of logs and provide them to our technical support. These files will be used to investigate the cause of the problem.
How to get them
Two types of logs are saved in the following path:
- ovice-combined.log
- ovice-error.log
| Windows | C:\Users\{username}\AppData\Roaming\ovice If you cannot find the folder, please turn on the "Hidden items" menu. Microsoft Support Page |
| Mac | /Users/{username}/Library/Application Support/ovice/ |
Capturing Network Logs
1. Click "Window" > "Enable Capture Network Log".
2. Select "Yes" in the confirmation dialog.
3. Reproduce the issue.
Note: Network log capture automatically stops when the application is closed. Ensure that the application remains open until the issue is reproduced.
4. Click "Window" > "Disable Capture Network Log".
The captured logs will be saved in the following paths:
| Windows | C:\Users\{username}\AppData\Roaming\ovice\logs If you cannot find the folder, please turn on the "Hidden items" menu. Microsoft Support Page |
| Mac | /Users/{username}/Library/Application Support/ovice/logs |
Note
The contents of the logs recorded are different from console log & HAR file. In some cases, you may be asked to provide both for investigation purposes.
Where to provide the file
Please provide the following information to our support:
- OS type and version
- The problem you are experiencing
- Desktop app version (how to check)