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  1. ovice Help Center
  2. Troubleshooting
  3. Misc Issues

Misc Issues

  • The loading of the other party's avatar is not completed
  • Warning Icon Displayed on Teammate's Avatar or on the Space
  • Connectivity Issues (You have been disconnected)
  • Troubles caused by security softwares
  • "An error has occurred" is displayed
  • A JavaScript error is displayed
  • 'Use the ovice Desktop app for more convenience' message is displayed while I have been accessing ovice in the background
  • Use of Services in a Thin Client/VDI Environment
  • When opening the administrator screen, it transitions to the login screen
  • Get Desktop App Logs (Desktop app)
  • Get Files for Troubleshooting for the Desktop App users
  • Get files for Troubleshooting (console log/HAR file) for Google Chrome Users
  • Get Files for Troubleshooting (console log/HAR file) for Microsoft Edge Users
  • Delete Web Browser Cache/Cookies (Google Chrome)
  • Delete Web Browser Cache/Cookies (Microsoft Edge)
  • How do I report a Bug?

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https://help.ovice.com/hc/en-us/categories/9376189695257-Working-Together-Using-Your-oVice-Space
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User Quick-Start Guide
Learn how to interact with your oVice space!
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https://help.ovice.com/hc/en-us/categories/8489940266777-Getting-Started-Setting-Up-your-oVice-Space
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Admin Quick-Start Guide
Set up & manage your new oVice Space!
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https://help.ovice.com/hc/en-us/sections/12995266722841-Release-Notes
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What's New
Announcements about updates, releases, and new oVice features.
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https://help.ovice.com/hc/en-us/sections/12995282615321-Service-Notifications
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Important Updates
Information regarding service notifications, maintenance, and changes in terms.
video conferencing, inviting others, space design, screen sharing, chatbot