Accessing Files for Troubleshooting (console log/HAR file) from the Desktop App

If you are experiencing problems such as not being able to access the space, the screen not displaying correctly, or the screen not working properly when you click on it, please use the following method to obtain the two types of files and provide them to our customer support team when submitting your support request. These files will used to investigate the cause of the problem.

 

How to Access These Files

1. Launch the desktop app

2. Navigate to the screen where the problem occurs

  • If you have trouble logging in, open the login screen
  • If you are having trouble with a space, open the screen that is accessing the space

3. Click “View” → “Open developer tools” from the menu

4. Click “View” → “Reload” in the menu

5. Reproduce the problem with ovice while the developer tools are open

6. After selecting "Console" in the developer tools, right-click on the screen and click "Save as..."

*The file saved in this step is the console log .

unnamed.png

7. Go to “Network” in developer tools and check “Preserve log”

8. Reproduce the problem in this state and click the "⬇" icon

*The file saved using this procedure is a HAR file .unnamed__1_.png

 

Sharing the Files

Please provide the following information to our customer support team by submitting a support request and attaching them to the request. In your request, please provide the following information:

  • OS type and version
  • Event that is occurring
  • Desktop app version ( how to check )

Inquiry form
*Please select "Technical Issue" as the category.

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