If you find a problem specific to the desktop app environment, please obtain two types of logs and provide them to our technical support. These files will be used to investigate the cause of the problem.
How to get them
The logs are saved in the following path:
| Windows | C:\Users\{username}\AppData\Roaming\ovice If you cannot find the folder, please turn on the "Hidden items" menu. Microsoft Support Page |
| Mac | /Users/{username}/Library/Application Support/ovice/ |
File name:
- ovice-combined.log
- ovice-error.log
Note:
The contents of the logs recorded are different from console log & HAR file. In some cases, you may be asked to provide both for investigation purposes.
Where to provide the file
Please provide the following information to our support:
- OS type and version
- The problem you are experiencing
- Desktop app version (how to check)