Delete Web Browser Cache/Cookies (Microsoft Edge)

If a problem occurs while using this service, the problem may be resolved by deleting your browser's cache/cookies.

 

How to Delete Cache

  1. Open Microsoft Edge
  2. Click the "..." mark at the top right of the screen
  3. Click "Settings" → "Privacy, Search & Services"
  4. Clear browsing data → Clear browsing data now → Click “Select data to clear”
  5. Select "All periods" in the time range
  6. Check "Cached images and files
    " Please also check.
  7. Click "Clear Now"

Reference: Microsoft support page

 

How to Delete Cookies (ovice-Related Only)

  1. Open Microsoft Edge
  2. Click the "..." mark at the top right of the screen
  3. Click "Settings" → "Cookies and site permissions"
  4. Under Saved cookies and data, click "Manage and delete cookies and site data"
  5. Click "Show all cookies and site data"
  6. Search for the string "ovice" in the search window
  7. Click "Delete all displayed items"
  8. Click "Clear"

Reference: Microsoft support page

 

Other Web Browsers

Google Chrome

 

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