Direct Messages (Mention Chats)

Send a chat to a specific user. Mention chat can only see the message of the user who was mentioned. Recipients receive notifications. Who can send depends on the mention chat permissions in admin settings.


View Direct Messages

A pop-up notification appears with a sound effect. (You can select whether or not to display sound effects and pop-up notifications in the space notification settings .) You can also check the history in the notification center and chat screen.

Screenshot 2023-09-05 at 8.02.55 PM.png


Open the Chat Pane

Click the "Chat" button on the upper right of the screen or open the chat screen with the enter key on the keyboard.

Screenshot 2023-09-05 at 7.48.18 PM.png


Send mention chat

1. Open the chat screen

2. Click "@" in the text area

3. Select recipients (multiple selections are possible)

  • Select from list
  • Partial match search in search window

4. Confirm that the destination has been added and click the send button

Screenshot 2023-09-05 at 8.05.09 PM.png


Sending Other Mention Chats

Select from Chat History

Clicking on each chat will add the sender of that chat and all mentioned users to the text area as mentionees.

Screenshot 2023-09-05 at 8.07.32 PM.png


Click the Space Avatar

Clicking on your avatar and selecting "Chat" will open the chat with the mentionee added.

Screenshot 2023-09-05 at 8.09.29 PM.png


Range Selection in Space

Click and drag a box around your target user(s). The chat will open with the users included in the specified range added to the mention destination.

Screenshot 2023-09-05 at 8.13.03 PM.png


Select from User List

Click the target user's three dots and select "Chat" to open the chat with the mention destination added.
user list

Screenshot 2023-09-05 at 8.16.26 PM.png


Reply from Notification Center

Open the received mention in Notification Center and select "Reply" from the three dots.

Screenshot 2023-09-05 at 8.18.30 PM.png


Type of Mention Destination

In addition to specific users, you can send mention chats to specific groups. Multiple selection is possible.

Specification Method Message Recipient(s)
@display name Specific user (Can be sent regardless of status such as space, in room, away from desk, etc.)
@all All users of the space (including users in the room and those who are away from their desks)
@here All users outside the room (including users who are away)
@room name Users in the specified room (empty rooms cannot be selected)
@admin A user with admin rights in the space
@member User with member permissions in the space
@visitor User with visitor permissions in the space


Save Mention Destinations (Pinning Users)

If you pin the mentionee, the mentionee will be kept in the text area even after sending the chat. It is possible to keep one or more mentions of all mentions such as @all, @here, @display name.

How to Pin

1. Add mention destination to text area

2. Click the pin 


In this state, you can send chats to the same mention destination as many times as you like.


Check and Edit Pinned Mentions

1. Click "○ User (○ Group)" displayed next to "Pinned"Screenshot_2023-03-17_at_9.28.35_AM.png

2. To delete, click the "X" button next to each user

3. To add, click "@" or directly enter the mention destination following @



You can unpin it with a pin or the "x" button next to "Pinned". Alternatively, reloading the browser tab or exiting the space will also cancel it.




    • See below for other chat operations and specifications such as chat deletion and export.
    • Please refer to the following for the storage period of chat on the server.
      Security FAQs
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