Skip to main content
Logo
ovice Help Center
日本語 한국어
ovice Support Request Form
  1. ovice Help Center
  2. Troubleshooting
  3. Access Issues

Access Issues

  • Takes a long time to access the space
  • "Unable to Reach Server" message appears (Desktop app)
  • I entered a space but I cannot see the people inside
  • Access Errors Caused by Space Access Settings & Blacklist
  • Something went wrong and it says I can't access the space
  • I can't access the workspace because I'm asked for a password
  • When I enter the space, I am asked to enter my email address and cannot access the space
  • Displayed "You are not authorized to access the workspace" (for general users)
  • Displayed "You are not authorized to access the workspace" (For Admins)
  • User Without Access Permission Entering the Space
  • Displayed "Login is required"
  • Unable to Access the Two-Factor Authentication Code
  • Desplayed "Workspace is not found"
  • It says Workspace is archived
  • My workspace shows as full
  • I get a 500 error when logging in with SAML authentication
  • When logging in with SAML authentication, a "SAML authentication error" message appears
  • Previously used SAML authentication fails
  • It says it's not compatible with my current browser
  • Can't access the space with my smartphone
  • Unable to allow camera/microphone on Android smartphone

© ovice Help Center

Search
https://help.ovice.com/hc/en-us/categories/9376189695257-Working-Together-Using-Your-oVice-Space
/hc/theming_assets/01HZKYHYE2XM7KQJ1FC22V3EMD
User Quick-Start Guide
Learn how to interact with your oVice space!
custom
https://help.ovice.com/hc/en-us/categories/8489940266777-Getting-Started-Setting-Up-your-oVice-Space
/hc/theming_assets/01HZKYHYK62MV9FT7KR8YF6H7P
Admin Quick-Start Guide
Set up & manage your new oVice Space!
custom
https://help.ovice.com/hc/en-us/sections/12995266722841-Release-Notes
/hc/theming_assets/01HZKYHZ1797HDXKH9S3REMNX8
What's New
Announcements about updates, releases, and new oVice features.
custom
https://help.ovice.com/hc/en-us/sections/12995282615321-Service-Notifications
/hc/theming_assets/01HZKYHZ6Y38QP6974YA7Y5S52
Important Updates
Information regarding service notifications, maintenance, and changes in terms.
video conferencing, inviting others, space design, screen sharing, chatbot